Shell India Expands Network With Silent Shifts At Fuel Stations

Shell India is expanding its fuel station network with a unique initiative called “Silent Shifts,” which focuses on inclusivity by employing hearing-impaired, physically challenged individuals, and transgenders. These employees efficiently manage fuel stations across the country, handling tasks such as refueling, cleaning, and customer service, often using sign language and non-verbal communication to ensure smooth operations.

The program highlights Shell’s commitment to diversity, creating opportunities for under-represented communities. Customers have praised the thoughtful service model, and Shell India aims to replicate this inclusive approach at more fuel stations as part of its expansion plans.

Reported in early 2024, this initiative aligns with Shell’s broader vision of sustainable business practices and community development, making a positive impact both in terms of employment and customer satisfaction.